After speaking to EA online several times for a refund, WhyDoISuckAtW2 was then put through to a representative from Origin who told him he had to call a United States number in regards to refunds.
Having to call in the early hours in the morning (due to the time difference) and was then left on hold for over 30 minutes, eventually he came to the conclusion that he was getting no where, which then lead him to complain to the ACCC, which followed through with his complaint and forced EA to refund the money paid for the game.
On the 28th of April, the ACCC released a statement declaring EA’s business practices were in breach of Australian Consumer Law (ACL), stating that their customers are not entitled to refunds under any circumstances..
It is a breach of the Australian Consumer Law for businesses to state that customers are not entitled to refunds under any circumstances. Where a product has a major failure, consumers can insist on a refund or replacement at their choice. Representations that this right has or can be excluded, restricted or modified are false or misleading,
– Rod Sims, ACCC Chairman
SimCity 5 was a broken piece of shit and EA made it extremely difficult to get a refund.
I filed a complaint with the Australian Competition and Consumer Commission (ACCC) who eventually forced them to issue refunds.
– Reddit Poster WhyDoISuckAtW2
EA have since amended their terms and conditions to comply with Australian Consumer Law, as well as implement and maintain an Australian Consumer Law Compliance Program, with measures for risk assessment, complaints handling and staff training.
SimCity 5 at launch was almost unusable, mostly due to the fact that the game required an always-on internet connection, and EA’s servers would take a beating due to the influx of traffic.